I travel quite a bit for this wild and great wine company and I am very fortunate to meet all types of people from every corner of the USA. Being in the beverage business sometimes requires a bit of drinking and it still boggles my mind that outstanding bartenders are rare in “any town” USA. Bartenders should be the pinnacle of the service profession because their job is the most demanding outside of the pro’s in the kitchen. I thought it would be good to list the ingredients that make an excellent bartender (I’m ranting because of a lame ass bartender that I had last night - location to remain anonymous).
A superlative bartender should hold the golden bar of service at the highest level and in order to achieve this they must be highly organized. Have an excellent memory not only for guests proclivities but also a catalogue of drinks and historical context of cocktails. They must have excellent wine acumen if the bar serves a complex and deep wine list. Attention to detail and activity in their surroundings is critical. Knowing when the guests need attention, another drink, food or simply to be left alone is not hard to discern, but if the bartender does not take the job seriously then he/she won’t make the effort to pay attention to the small details. The bartender is not only a professional, but they are masters of multi tasking. Often the same bartender that makes your delicious libations at the bar is servicing the entire restaurant as servers come every few minutes during a busy evening to snatch away fresh cocktails that sail out to the main dining room.
So why is it that the really good bartenders are in the minority of the population? I kick myself for not knowing what a good sales gig I once had working the front of the house in restaurants years ago. I mean, who in the sales industry make 15-20% commission without ever having to cold call, canvass and find their customers. The customers come to you each night and all they want is knowledgeable and competent service. It is a shame that in America the service in the front of restaurants is looked down upon as a mediocre job or a job that is only in passing. I say to be of service to others, in whatever fashion you choose, is one of the most noble endeavors that we can make.
So go to your local watering hole, where you know the bartender is amazing, and tip him/her extra tonight and thank them for being a professional.
